**5. Request** - Could you please confirm whether the activation key associated with the above order is correct and still valid? - If there is a problem with the key, could you issue a new activation code or provide instructions for resetting the license? - Any additional troubleshooting steps you recommend would be appreciated.

I am writing to request assistance with activating my e2esoft VCam software. Below are the details of my purchase and the issue I am encountering:

Dear e2esoft Support Team,