He implemented ITIL 4. He set up a simple (a tablet for complaints). He created a change control process (no new recipe without a Monday taste test). He measured customer satisfaction instead of just muffins sold.
Marco hung the napkin on the wall with one note scribbled at the bottom: itil 4 foundation summary
Marco blinked. "That sounds like a Scandinavian furniture manual." He implemented ITIL 4
Within a month, Daily Bread didn't just survive—it thrived. The line was efficient. The new "Classic Butter Muffin" beat the cafe's rainbow version. And when the oven broke again, the repair partner was already scheduled. He measured customer satisfaction instead of just muffins
"Close," Lena laughed. "It’s a framework for managing services. Think of your bakery not as just a place that makes bread , but as a value delivery machine ."
A trendy new cafe opened next door, offering rainbow vegan gluten-free power muffins . Daily Bread’s sales plummeted. Worse, his trusted point-of-sale system crashed, and his lone delivery bike got a flat tire. Chaos.