Press down. You aren't trying to poke the eye. You are trying to compress the tear sac against the bone. It should feel like pressing a button.
First, take a deep breath. This is not an eye infection (though it can look like one). It is not usually painful for the baby. And in 90% of cases, it resolves on its own by the time the baby turns one. infant blocked tear duct massage
Wash your hands thoroughly. Cut your fingernails short. Sit in a comfortable chair and lay your baby on your lap, facing you. Press down
While maintaining that gentle pressure, roll or sweep your finger straight down the side of the nose toward the nostril. It should feel like pressing a button
However, there is one simple, gentle technique that can help clear the blockage faster and keep your baby comfortable: What is actually happening? Tears normally drain from the eye down a tiny tube (the nasolacrimal duct) into the nose. In newborns, the bottom of that tube sometimes has a thin membrane that hasn't opened yet. Think of it like a tiny straw with a cap on the end.