Deafen: Fake

Organizations should address it through a combination of , and—where abuse persists— technical detection and accountability measures . Over-policing audio status is counterproductive; the goal is mutual respect, not surveillance. Appendix A: Sample Policy Language (available on request) Appendix B: Platform-Specific Deafen Log Queries (Teams, Zoom, Slack Huddles)

Date: April 14, 2026 Prepared For: Operations Management / IT Security / Team Leads Subject: Identification, Impact, and Mitigation of Intentional Audio Disconnection ("Fake Deafen") 1. Executive Summary The term “Fake Deafen” (or “False Deafen”) refers to the deliberate action by a user in a voice or video call—most commonly within a contact center or remote team environment—to artificially activate their “deafen” or “mute” status. While legitimate deafening is used to block incoming audio while remaining connected (e.g., to take a personal call without disrupting the meeting), fake deafening is a deceptive practice intended to avoid active listening, feign technical issues, or shirk participation without leaving the virtual room. fake deafen